eBay: Seller Center

AGENCY: RAPP

CLIENT: eBay

ROLE: UX Design Lead

SCOPE: Website Redesign /

Content Re-architecture  

CREATIVE TEAM:

Cam Altamura - Design Lead

Ludovic Gougat - Strategy Director

Holly Brousseau - Project Manager

 

 

The Beast. Ebay Seller Center is an information resource for all sellers from first time users to professional online merchants. At 200+ pages this site was well overdue for an information architecture audit. I was brought on as lead UX designer to perform the audit and lead the new site redesign. We defined the problem as solving for a method to present detailed selling information to every skill level of user in a digestible fashion. 

Our team reduced the site to 77 pages with a completely different organizational structure and a completely new UI/IA. 

Post-It brainstorming sessions moved us to two interaction models for user behavior - Guided Experiences and Self Selection. With these models, users looking for a how-to plan could get started with guides at their level of experience, or self-select a specific topic for a quick in-and-out interaction. This mental model of dual experiences: guided or self-selected defined our content organization strategy. 

The next step was the content audit. I printed out the entire website, and scrubbed it for redundancies, content and poorly organized pages. This audit allowed me to build out the sitemap with the full site's content. 

Armed with the sitemap and fresh from digesting and reorganizing this entire site, we began the atomic design phase. After we made some early decisions on Atoms like Type sizes colors, and buttons, I began building out the larger modules that would contain different pieces of site content.

We created a set of 27 modules as reusable containers for content throughout the site. You can see my initial sketches here. (Which we used as reference for longer than expected.) 

This site is my personal record for amount of design documentation created in one project. We had an entire page map guide system in place simply to organize content decisions by page, and apply different design modules to the website. 

Site is currently in development.